Reference

Privacy Policy at totoone

We handle your personal information with care at every step — from the moment you open an account through every DANA, OVO, or GoPay transaction you make.

Data TransparencyAccount ControlPayment PrivacyContact Paths

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How We Collect and Use Your Data

totoone Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create your totoone account, we collect the information necessary to verify your identity and process your transactions — your name, email address, phone number, and payment details associated with DANA, OVO, or GoPay. We use this data to confirm deposits, process withdrawals, and communicate

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account-related updates directly to you. We do not sell your personal information to third parties. Period. Your transaction records through DANA, OVO, or GoPay remain between you, the payment provider, and us. We retain account data only for as long as your account is active or
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as required by applicable regulations in eligible regions. If you close your account, we will securely remove personal data within a reasonable timeframe, retaining only what law may require. Cookie data helps us understand how you navigate the lobby on mobile and desktop so we can
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keep things running smoothly. You can manage cookie preferences through your browser settings at any time. Where local law applies, data processing follows the standards of your jurisdiction. Availability of our services depends on local law and eligible regions. We encrypt sensitive information during transmission using
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industry-standard protocols, and access to your stored data is restricted to authorized personnel only. For players in Bandar Lampung or anywhere else, the same protections apply uniformly across all accounts.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect What You Share

Privacy is not a footnote at totoone — it shapes how we build account systems, payment flows, and support interactions. Here is how we handle each aspect of your data so you know exactly what happens behind the scenes.

Encryption in Transit Every piece of data you send — whether logging in, linking your DANA wallet, or confirming a GoPay deposit — travels through encrypted channels. We use SSL protocols so that information cannot be intercepted between your device and our servers.

Cookie Management We use cookies to remember your session, language preference, and lobby layout. No cookie stores your payment PIN or wallet credentials. You can clear or block cookies through your mobile browser settings without losing your account.

Account Security Layers Your account is protected by password plus OTP verification sent to your registered phone number. If someone attempts access from an unfamiliar device, we flag it and require re-verification before any transaction — deposit or withdrawal — can proceed.

Data Retention Policy We keep your personal data active while your account remains open. Once you request closure, we remove identifiable information within a defined period, retaining only anonymised records where regulations in your jurisdiction require it.

Third-Party Sharing We share data only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with security providers who help prevent fraud. We never sell your browsing habits, game preferences, or contact details to advertisers.

Your Right to Request Changes You can ask us to correct inaccurate data, export a copy of everything we hold on you, or delete your records entirely. Reach out through live chat or email — we process valid requests promptly and confirm completion back to you.

PRIVACY HELP CHANNELS

Reach Us About Your Data

If you have questions about how we handle your information, or if you want to request a copy of your data, modify stored details, or ask for deletion — we have clear paths for you to reach our privacy team directly.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Ask about data requests, account privacy settings, or how your DANA or OVO transaction records are stored. Our team handles privacy queries with the same priority as payment issues.

Email Request

Send a written data request through our contact email. This works well for formal deletion requests, data export requests, or detailed questions about retention periods. We acknowledge every email and respond with clear next steps.

Account Settings

Inside your account dashboard, you can review stored payment methods, update your phone number or email, and toggle communication preferences. Changes to your GoPay or OVO linked details reflect immediately across your profile.

Common Questions About Your Privacy

Below are the questions we hear most from account holders about data, payments, and personal information handling at totoone.

We collect your name, email address, phone number, and the payment method you link — whether that is DANA, OVO, or GoPay. We also record your device type and IP address for security verification purposes during login.

Yes. You can request a full data export by contacting us through live chat or email. We compile your account details, transaction history, and stored preferences into a readable format and send it to your registered email address.

Send a deletion request through our support channels. Once verified, we remove identifiable data within a reasonable timeframe. Some anonymised transaction records may be retained where local law in your jurisdiction requires it.

We share transaction data only with your chosen payment provider — DANA, OVO, or GoPay — to process deposits and withdrawals. We also work with fraud-prevention partners. We never sell or trade your financial information to marketers.

No. We never store your wallet PIN or e-wallet login credentials. The payment link between your wallet and your totoone account uses tokenised references, meaning the actual credentials remain solely within your payment app.

We use session cookies to keep you logged in and analytics cookies to understand page navigation. Neither type stores sensitive account data. You can disable or clear cookies through your browser settings on mobile or desktop at any time.

After account closure, we retain anonymised records for the period required by applicable regulations in eligible regions. Identifiable personal data — your name, phone number, email — is removed once the retention window closes.

Every deposit triggers an encrypted session between your device and our payment gateway. The transaction details pass through SSL-protected channels. Your GoPay or OVO app handles authentication on its side with your own PIN confirmation.

Yes. If we detect unauthorised access to stored data that could affect your account, we notify you through your registered email and phone number. We also outline the steps we have taken and any actions you should consider.

Absolutely. Go to your account settings dashboard, select the field you want to change, and verify the update through an OTP sent to your current registered number. The change applies immediately across all communication and verification flows.

Privacy Policy at totoone

How We Protect What You Share

Reach Us About Your Data

Live Chat

Email Request

Account Settings

Common Questions About Your Privacy

01 What personal data does totoone collect when I open an account?

02 Can I see all the data you hold about me?

03 How do I delete my personal information from totoone?

04 Does totoone share my payment details with anyone?

05 Are my DANA, OVO, or GoPay credentials stored on your servers?

06 What cookies does the site use and can I disable them?

07 How long do you keep my data after I close my account?

08 How is my data protected during a deposit via GoPay or OVO?

09 Will I be notified if there is a data breach affecting my account?

10 Can I update my registered email or phone number for privacy reasons?

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